Support
Frequently asked questions
Everything you need to know about virtual assistants, AI automations, pricing, and how Interstaff works. Can’t find an answer? Call us directly.
Is the workflow audit really free?
Yes — completely free, no obligation. In a 15-minute call, we map your current operations, identify the highest-leverage bottlenecks, and give you a clear action plan you keep whether or not you work with us. According to McKinsey, 45% of current work activities can be automated with existing technology — we find yours in that first call.
What is a virtual assistant for small business?
A virtual assistant (VA) is a remote professional who handles administrative, operational, or client-facing tasks for your business. Interstaff VAs are pre-vetted, trained on your specific workflow before day one, and placed within the same week — typically at 40–60% lower cost than a local hire.
How does AI automation work for small businesses?
AI automation uses software to handle repetitive tasks — scheduling, data entry, follow-up emails, lead qualification, reporting — so business owners can focus on revenue-generating work. Interstaff audits your workflow, identifies which tasks can be automated, and builds custom solutions using tools like n8n, Zapier, and Make.
What is Monica, the AI Voice Agent?
Monica is Interstaff's AI Voice Agent — an inbound and outbound calling system that answers calls 24/7, qualifies leads, books appointments, and sends summaries to the business owner. Starting at $399/month, Monica is deployed and fully managed by Interstaff. Research shows 78% of buyers choose the vendor that responds first (Harvard Business Review) — Monica answers every call within seconds.
How fast can you place a virtual assistant?
Most placements happen within the same week. We match based on your specific workflow — not a generic job description. You approve the match before they start, and they're trained on your processes before day one.
What does Interstaff cost?
The 15-minute workflow audit is free. Virtual assistants start from $8/hr. The AI Voice Agent (Monica) starts at $399/month, deployed and managed. Custom automations from $499. Pricing for ongoing engagements is scoped after the audit — there are no standard packages because every operation is different. You get a clear number before any commitment.
Are there contracts or minimum terms?
No long-term contracts. Virtual assistant engagements are flexible. The AI Voice Agent is month-to-month. We earn continued business by delivering results, not by locking clients in.
Is Interstaff ABA compliant for law firms?
Yes. All legal placements are ABA-compliant. Legal virtual assistants are trained on confidentiality requirements, work under attorney supervision for work product, and operate in isolated environments. We serve PI firms, family law practices, immigration attorneys, and general practice firms.
Is Interstaff HIPAA compliant for medical practices?
Yes. Every medical placement holds HIPAA certification before day one. Our AI and automation infrastructure is self-hosted — patient data never touches third-party models like OpenAI or Google. We work with solo practices, multi-provider clinics, and specialty offices.
What admin tasks can a virtual assistant handle?
Scheduling, patient or client intake, insurance verification, billing support, follow-up calls, email management, document prep, referral coordination, CRM updates, and more. If it doesn't require a professional license, we can staff it, automate it, or both.
What tools and software does Interstaff use for automations?
Interstaff builds automations on n8n, Zapier, and Make — integrated into your existing stack (HubSpot, Clio, Monday, Notion, and others). For AI voice, we use self-hosted voice models. We adapt to your tools — we don't require you to change software.
What industries does Interstaff serve?
Interstaff serves small and medium-sized businesses (1–50 employees) across multiple industries: law firms, medical and dental practices, trades and contractors (plumbers, HVAC, electricians, roofers), real estate, professional services, and e-commerce operations.
How is Interstaff different from other VA services like Wishup or Time Etc?
Most VA services place a worker and hand you the onboarding. Interstaff audits your workflow first, designs the process, and then places staff or builds the automation to run it. Clients get an executable fix list before any commitment — and every hire solves a diagnosed problem, not a perceived one.
Still have questions?
Book a free 15-minute workflow call — no obligation, no sales pitch. You leave with a plan you can act on.
Book a free 15-minute call