From one placement to two, plus a referral

The situation

Britany M. Engelman, Esq., founder and managing attorney at Engelman Law APC in Los Angeles, was running her practice with little admin help. Discovery, calendar work, client screening, intake — all of it landed on her desk. She wanted help. Other VA services had taught her one thing: don't make me micromanage.

What changed

In early 2024, Interstaff placed Rosella, a LATAM legal virtual assistant, into Engelman Law APC. The placement followed Interstaff's standard model: a workflow plan before any onboarding, then a trained legal operator already familiar with discovery and intake protocols, and a managed service layer running performance, communication cadence, and quality control behind the scenes.

By month two, Rosella was running discovery with co-counsel and was the first point of contact for clients. By month twelve, she ran calendar work, intake, client screening, and discovery across the whole caseload.

The result

At her year-one review, Britany rated Rosella five out of five — every category: autonomy, communication, scope, client work, follow-through.

In the same week, she made two moves that said more than any review could: she onboarded a second placement, and she sent a referral to another firm. Neither came through a sales call. The work spoke first.