Hire a person, buy software, or both?
By Cris Thomas · Jun 18, 2026 · 1 min read
Every owner hits the same wall: there is more work than hours, and two obvious levers. Hire someone, or buy software. The right answer is usually a mix.
What to automate
Repetitive, rules-based work with a clear trigger. Reminders, follow ups, data entry, routing.
What to delegate
Judgment work that still does not need you specifically. Intake, scheduling, light project coordination.
What to keep
The few things only you can do. Selling, hard calls, the relationships.
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Cris Thomas
Founder, Interstaff
Founder of Interstaff. Writes about staffing, AI, and running a lean services business without burning out the team.